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KnarrTek Support Services

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KnarrTek consists of a team of experts who are very knowledgeable about implementing FDA compliant materials tracking and traceability systems, including GS1 labeling requirements.

KnarrTek's BellHawkRx service is intended to provide an inexpensive FDA complaint materials tracking and traceability solution, in the Cloud,  for small to mid-sized food and pharmaceutical processors, Biotechnology laboratories, as well as manufacturers of medical devices and supplies on a monthly subscription basis. 

KnarrTek also provides the BellHawk and MilramX software on a rental basis to larger organizations with their own IT departments who wish to install BellHawk and the MilramX software on their own servers.

KnarrTek also provides a full range of supporting services to assist its clients in implementing their FDA compliant tracking systems and labeling systems but it also enables its clients to do as much of the implementation work as they are able, to minimize the total systems implementation cost.

For this reason, KnarrTek provides a complete set of manuals, while papers, videos, and how-to technical notes on line to enable its clients to take a DIY (Do IT Yourself) approach wherever appropriate.

For BellHawkRx clients, the following support services are available from KnarrTek in the form of Support Services Bundles:

  1. Advice on the best way to solve specific FDA compliant tracking problems
  2. On-line assistance with geting started with with using BellHawk
  3. Training in the setup and use of the BellHawk software
  4. Assistance with generating GS1 compliant barcode labels to meet Food and Drug supply chain traceability requirements.
  5. Customization of Excel imports and exports
  6. Customization of reports and screens
  7. Support in the use of the DEXBox interface
  8. Customization of the WeighBox for specific weighing scales.
  9. Integration with RFID scanners and printers, where appropriate.

In addition support for installing BellHawk on their own Windows Server is available for clients who rent the BellHawk software.

KnarrTek also has many technology, reseller, and systems integration partners with which it can team to provide complete integrated FDA compliant materials tracking and traceability solutions.

KnarrTek provides most of its suport services remotely over the Internet using technologies such as on-line video, telephone, and Email, as this is the most economical way of delivering these services. But, where appropriate KnarrTek staff can provide these services on-site provided that the customer pays for travel time and costs.